MC247 is a trading name of Intersales Music Limited.
Payment
Online payment is our preferred method of payment. We accept cheques although it takes approximately 10 working days to process orders payed by cheque. Credit card payments can be taken over the phone, if you should wish to use this method please call 01536 521202.
Delivery
We make delivery available to UK Mainland only.
This does not include Jersey, Guernsey, Ireland and British Islands, orders placed for these locations may incur additional delivery charges.
For order up to £5.99 delivery is £2.50
For orders between £6.00 and £98.99 delivery is £4.95
For orders over £99.00 delivery is free of charge
Delivery Time
Customers should expect to receive delivery in 2-5 working days after receipt of order, provided payment is received before 12.00pm. Although every effort is made to achieve delivery in 2-5 working days, during busy periods this may be delayed, so please allow up to 7 working Days.
Please note: Although every effort is made to achieve delivery in 2-5 working days, during busy periods this may be delayed, so please allow up to 7 working days. Intersales Music Limited is under no liability for any delay or failure to deliver within estimated timescales. If you have not received your item within 5 working days of completion of your order, please call us on 01536 521202 (Monday to Thursday 9:30am - 16:30pm) or alternatively email us at emailus@westfieldguitarshop.co.uk
so that we can track your order status.
If the courier has attempted to deliver your item and has left a card you must contact the couriers direct. If we have had an item returned back to us due to non-communication on your part, you will be responsible for additional shipping costs.
Correct Number of Parcels
Please check the delivery note for the amount of parcels you should receive. If they are not all delivered it is very important you write on the delivery note the number of parcels you have received and contact us within 24 hours of the delivery. If you sign for the amount of parcels shown on the delivery note but report later that they were not delivered we will not be able to process any claim for the missing item.
Refusing Goods
Any item that is refused at the delivery address for any reason will incur additional carriage charges. We will be charged for the item to be returned to us, which you will be liable for and there will be an additional charge for resending the item. This extra delivery cost must be paid before the item is resent.
Customer Services
For all enquiries including despatch, delivery and after sales service please email our customer services team at emailus@westfieldguitarshop.co.uk
Alternatively you can call us on 01536 521202 (Monday to Thursday 9:30am - 16:30pm)
Refunds
Refunds will only be given at the discretion of the company management. If you are not happy with any of your purchases from our site, you may return the item within 10 days from the date of receiving the goods. On the condition that all goods returned are received in their original packaging and in a re-saleable condition, your card/google account will be credited with a full refund (including the cost of outgoing postage & packaging if Intersales Music Limited are at fault).
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